Suntrup
Barbara Webster thought she had bought a new Sorento at Suntrup Kia in the Mehlville area in February. She traded in her old one, signed a credit agreement and drove away. Now she has no car at all, although she says she made the payments. Suntrup not only took her new car back, but the dealer kept her down payment and didn't return her trade-in. "I'm very upset. They've taken my car," she said, "plus my money." This is an example of "yo-yoing," said Rob Swearingen, an attorney at Legal Services of Eastern Missouri, who is representing Webster. It's a fairly common practice, especially in the used car business, he added.The practice draws fire from consumer advocates, but dealers who spoke with the Post-Dispatch say criticism is unfair. They say they explain to customers that the deal isn't final until the financing contract is sold, and customers sign a paper to that effect.
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